Across this series we’ve covered testing agents in D365 Finance, Supply Chain, Sales, and Business Central. Dynamics 365 Customer Service testing and Commerce are the two modules left, and they share a property that changes the testing problem meaningfully: their agents interact with customers directly. That sounds like a soft distinction. It isn’t. When […]

There is a number in this year’s enterprise AI research that should reframe how QA leaders think about their roadmaps, and it has been largely overlooked because it sits in adoption reports rather than testing ones. Forrester and Anaconda research published in 2026 found that 88% of agent pilots never graduate to production. When […]

Here’s something worth noticing about the market for Tricentis alternatives: buyers rarely leave over capability. Independent analysis of why teams search for alternatives to Tricentis, drawn from G2 and Gartner Peer Insights reviews rather than vendor claims, lands consistently on four reasons, and none of them is “the product couldn’t do what we needed.” […]

We argued previously that in an agentic ERP, continuous testing is the control layer,  the mechanism that proves to auditors that autonomous agents stayed within bounds. That was the argument. This is the tool. What follows is a six-part checklist for bringing AI agents operating inside SAP or Dynamics 365 into SOX scope properly, […]

There’s a failure mode in Dynamics 365 Finance testing that doesn’t look like a failure until it’s too late to matter: every test in your close suite reports green, and the close still isn’t right. It happens because period close in Dynamics 365 Finance isn’t a set of independent tasks you can validate individually. […]

If you’re reading this, you’ve probably already sat through a Leapwork demo. Maybe more than one. It’s a fixture on every D365 testing shortlist for a reason, the visual flowcharts are genuinely intuitive, the Microsoft partnership carries real weight in a boardroom, and 400+ enterprises including NASA and BNP Paribas aren’t using it by […]