CUSTOMER STORIES

Microsoft Office reduces time spent on testing mobile apps from 5 days to 4 hours

ABOUT MICROSOFT OFFICE APP

MS Office App is a one stop mobile app for the complete work suite including Word, Excel, PowerPoint and other Office products. With a legacy of over three decades and Microsoft’s focus on cloud and mobile, Office app is a flagship product of Microsoft used by millions of enterprises and consumers every day for their professional as well as personal work.

QA testing was a major roadblock in releasing features faster in the market and Sofy's platform reduced the time spent on QA by 90%. Sofy is fast, easy and very accurately automates our manual tests. The access to devices is super-handy and the dashboards give a comprehensive view of results. We were able to automate tests within days using their no-code platform and its seamless integration with CI/CD helped us test our builds daily. Sofy is a game changer.

Sachin J.

Engineering Manager, Microsoft Office Team

Industry
Software / Mobile Apps

Platform
Android, iOS, and Mobile Web

FEATURES MOST USED

Device Lab
Ad-hoc Testing
No-code Automation

Problem

MS Office app is used by millions of users every day to work on their documents, spreadsheets and presentations. To keep up with market demands, the team needs to launch updates quickly. QA testing was a major bottleneck in speeding up the release cycles of the mobile apps.

With the variance in hundreds of devices and constantly changing frameworks, scripted automation was not working out.
Manual testers were burdened with running hundreds of exploratory and functional tests on multiple devices every week missing important issues.
Had shared test devices internally but the availability was sporadic and collecting quantifiable data was difficult.

Solution

Since automation testing was not working out, MS Office team chose Sofy to supercharge the manual testers with Sofy’s no-code testing automation platform. It took the team just five days to setup hundreds of use cases. Since then, the Sofy platform:

Replicates tests automatically every day across multiple new builds, devices, languages on both Android and iOS.
Gives access to hundreds of devices on-demand from the cloud and simulates real-world conditions to optimize the apps.
Identifies crashes which previously went undetected, as well as performs accessibility testing.

Results

Sofy helped reduce the testing cycle from 5 days to 4 hours, and helped the team find an average of 5 crashes previously not detected using manual tests. The tests run automatically on all the selected evices every time a new build is released by the developers for QA.