With Sofy, the Microsoft Office team reduced testing mobile apps timing from 5 days down to 4 hours

About the Microsoft Office App

The Microsoft Office mobile app is a complete work suite that includes Word, Excel, PowerPoint, and related products. Combining Microsoft’s legacy of over three decades and the company’s well-established focus on cloud and mobile, the app is one of Microsoft’s flagship products and is used by millions of enterprises and consumers every day, throughout both their professional and personal lives.

QA testing was a major roadblock in releasing features faster in the market and Sofy's platform reduced the time spent on QA by 90%. Sofy is fast, easy and very accurately automates our manual tests. The access to devices is super-handy and the dashboards give a comprehensive view of results. We were able to automate tests within days using their no-code platform and its seamless integration with CI/CD helped us test our builds daily. Sofy is a game changer.

Sachin J.

Engineering Manager, Microsoft Office Team

Industry
Software / Mobile Apps

Platform
Android, iOS, and Mobile Web

FEATURES MOST USED

Device Lab
Ad-hoc Testing
No-code Automation

Problem

The Microsoft Office App is used by millions of users every day to work on their documents, spreadsheets and presentations. To keep up with market demands, the team needs to launch updates quickly. QA testing was a major bottleneck in speeding up the release cycles of the mobile apps.

With the variance in hundreds of devices and constantly changing frameworks, scripted automation was not working out.
Manual testers were burdened with running hundreds of exploratory and functional tests on multiple devices every week, and missing important issues.
Had shared test devices internally but the availability was sporadic and collecting quantifiable data was difficult.

Solution

Since automation testing was not working out, the Microsoft Office team chose Sofy to supercharge their manual testing process with Sofy’s no-code testing automation platform. It took the team just five days to set up hundreds of use cases. Since then, the Sofy platform:

Replicates tests automatically every day across new builds, devices, and languages on both Android and iOS.
Gives access to hundreds of devices on-demand from the cloud and simulates real-world conditions to optimize the apps.
Identifies crashes which previously went undetected, as well as performs accessibility testing.

Results

Sofy helped reduce the Microsoft Office team’s testing cycle from five days down to four hours, and assisted the team in finding five crashes they had not detected while performing tests manually. Sofy’s tests ran automatically on all selected devices each time Microsoft developers released a new build for quality assurance.